Terms and Conditions


Thank you for using Vacant.co.ke. Vacant.co.ke is one of the largest housing portals in Kenya. Vacant.co.ke is a part of Blue Code Infinity Inc, which was established in 2020 to improve web products.

As a user of Vacant.co.ke or as a subscriber to Vacant.co.ke, you agree to our terms and conditions. The website, ads, and Content, as well as subscription services, have been made available to you by 

Vacantkenya, Paramount Plaza 40B 3rd floor, Nairobi, Kenya.


You can create a home search agent, home ads, or a subscription at Vacant.co.ke. Under the relevant categories and areas, you agree to refrain from doing the following:

  • Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act, and the Marketing Act.
  • Violate these Terms or our Advertising Rules.
  • Be untrue or misleading
  • Violate third-party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights.
  • Distribute or include spam, chain letters, or pyramid schemes.
  • Spread viruses or use other technologies that may harm Vacant.co.ke or users of Vacant.co.ke interests or property.
  • Unreasonably burden our servers and IT infrastructure or interfere with the operation of Vacant.co.ke.
  • Copy, modify, or distribute other people’s Content.
  • Use any robot, search robots, scrapers, or other automated means to access Vacant.co.ke content and collect Content for any purpose without our express consent.
  • Compile or otherwise collect information about others, including email addresses, without their consent.
  • Bypass measures are used to prevent or restrict access to our services.

You agree that violation of the above will immediately remove your ad, search agent, and profile on Vacant.co.ke.

Right of Revocation

By purchasing Vacant.co.ke services, you have a 14-day right of cancellation if the purchased product is not used. When creating a user and purchasing, the purchased product is put into service.

When you purchase the subscription, we notify you that you have subscribed to a renewed subscription every 28 days. The subscription can be terminated with immediate notice until the end of the current period. We will not refund any amounts paid unless there is a technical error. If there is a technical error, the subscriber must provide the documentation.


Abuse of Vacant.co.ke

We encourage you to write to us via mail at [email protected] if you experience any problems or see offensive Content for us to ensure the high housing-ad quality on our website. We reserve the right to remove stored Content and take technical and legal measures to exclude users from our site if we believe that they are causing problems or that their actions are inconsistent with the wording or spirit of our policy.

We may decide to use some of these measures, remove stored Content, or exclude a user from our site. Vacant.co.ke assumes no responsibility for monitoring our site and services or for unauthorized or illegal Content or users’ use of our website or services.

Distribution of your housing-ad

Some of our features may show your Content through other sources for home seekers, including newspapers, non-affiliated websites, or other websites that are part of our advertising network and our social networks; including Facebook groups and pages and Instagram.

Using our services, you agree that your Content may be displayed on these platforms, social networks, and websites.

Content rights

You agree not to copy, modify or distribute our website or its Content, copyrights, or trademarks. By creating Content on Vacant.co.ke services, you give Vacant.co.ke an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the Content in question. Included are data, text, and images. Vacant.co.ke uses this right to store and display your ads and for marketing purposes on our pages and in our network, which includes the social media platforms mentioned above.

Furthermore, you accept to grant Vacant.co.ke the right to prevent and prosecute third party copying or unjustified use of all or part of the Content you create on our services, including in cases of crawling of Vacant.co.ke services to which the Content is transferred.

Nothing in these Terms restricts your rights to use the Content, including data, text, and images you create on Vacant.co.ke service.


Rightful owners of copyrights, trademarks, or other immaterial property rights may report advertised Content that infringes their rights and requests that it be removed. When registering, an email is sent to [email protected]. The subject field is marked “Reporting of copyright” and contains a detailed description of the infringement.


Vacant.co.ke offers that anyone with a rental home can create this on our portal. When an ad is made, it is recorded in our database, reviewed before it is published for home seekers.

Search Agent

All home seekers can create a free search agent.

The subscription

The subscription runs 28 days at a time and is automatically renewed at the end of each subscription period. You have a trial period of 4 days and your subscription is valid from the time you register and receive the email with your user and password information.

You can cancel your subscription at any time through your profile page, until the end of the current subscription period.

The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. You will not receive an email notifying you of the charge.

You can always access receipts for your payments at the “My advantage package” page under the “My profile” menu item when signed into your account. From this page, you can also update which payment method should be used for your membership.


Contact [email protected] immediately if you suspect that your email address or password for Vacant.co.ke has been abused.

Unsubscribe from your account

You can close your Vacant.co.ke account at any time without further notice. You can send an email to customer service at [email protected] or click on “unsubscribe” on your profile page.

You can unsubscribe at any time. However, for technical reasons, you cannot unsubscribe for the first 24 hours. If the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created.

Responsibility for content creation

You accept that the Content you create on Vacant.co.ke portal is in accordance with Vacant.co.ke advertising rules, does not violate any laws (including the Kenyan Marketing Act), and does not infringe any third party rights. This applies whether the Content is created manually or when using services (such as the “automatic transfer” feature), which allow Content to be downloaded automatically from other websites.

If you request Vacant.co.ke to manually or automatically create Content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent/licenses before Vacant.co.ke is requested to automatically download the Content.

Vacant.co.ke is entitled to remove Content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. Vacant.co.ke also reserves the right to remove Content that is deemed to be in violation of our advertising rules, to the detriment of Vacant.co.ke goodwill or otherwise inappropriate to the portal’s other users.

You have the burden of proof that your creation of Content on the Vacant.co.ke portal does not infringe any third party’s rights and must immediately provide Vacant.co.ke request with documentation that all necessary consent/licenses have been obtained.

Find housing does not review the Content you create to ensure that it does not infringe on the rights of third parties or its legality. You agree to indemnify Find Homes for any loss suffered by Find Homes and reimburse any costs. Including reasonable costs for advisors that Vacant.co.ke may incur as a result of Content created on Vacant.co.ke portal may prove to infringe the rights of third parties or otherwise violate the law.

Personal Information

By using websites with services provided by Vacant.co.ke, you agree that Vacant.co.ke (the data controller) collects, transfers, stores and uses your personal information on servers located in Kenya and the United States. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. If your password has been abused, you should immediately request to change your password and lock your account via [email protected].

In General

These terms and the other related terms are set out at Vacant.co.ke constitute the entire agreement between Vacant.co.ke and you and supersede all prior agreements. Other terms and conditions relating to a specific product or service offered by Vacant.co.ke shall, in the event of any discrepancies, take precedence over these general terms.

This agreement is governed by the laws of Kenya. You understand that the agreement is not subject to exclusive jurisdiction in the courts of Kenya. If Vacant.co.ke does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. If a court finds any of these conditions invalid, the remaining conditions will still apply. We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof.

We will send messages to you via the email address you specify.

Changes to Terms

Vacant.co.ke is constantly developing. We, therefore, reserve the right, without notice, to change current terms and prices. These terms are last updated May 2022.


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